Direct, Responsive Support by Expert Engineers

Engineers who write the code that powers Typesense & Typesense Cloud will handle support requests.
Prioritized Support
 
Free Developer Business Enterprise
Critical Production Support
For clusters with HA enabled
4hr Response SLA
24 × 7 × 365
When our automated monitoring detects issues
3hr Response SLA
24 × 7 × 365
When our automated monitoring detects issues
2hr Response SLA
24 × 7 × 365
When our automated monitoring detects issues
30min Response SLA
24 × 7 × 365
When our automated monitoring detects issues
Consultative Support N/A Included Included Included
Response SLA
For Support Tickets
Best effort 72 hours 48 hours
Prioritized above Developer Plan
24 hours
Prioritized above Business Plan
Support Channels Email
GitHub Issues
Public Slack Community
All channels in Free plan
All channels in Free plan
+ Phone / Video meetings
All channels in Free plan
+ Phone / Video meetings
+ Private Slack Connect
SOC2 Report &
HIPAA BAA
N/A N/A Available
with min 1-yr support term
Available
with min 1-yr support term
Custom Vendor Forms N/A N/A Available
with min 1-yr support term
Available
with min 1-yr support term
Custom Contracts N/A N/A N/A Available
with min 1-yr support term
Prioritized Feature Requests N/A N/A N/A Available
Price Free $160.00
every 28 days
$400.00
every 28 days
$700.00
every 28 days

Choose from one of our support tiers above

Or reach out to us for custom needs.