| Prioritized Support | |||||
|---|---|---|---|---|---|
|
|
|||||
| Free | Developer | Business | Enterprise | ||
|
Critical Production Support
For clusters with HA enabled
|
4hr Response SLA
24 × 7 × 365
When our automated monitoring systems detect issues
|
3hr Response SLA
24 × 7 × 365
when our automated monitoring systems detect issues
|
2hr Response SLA
24 × 7 × 365
when our automated monitoring systems detect issues
|
30min Response SLA
24 × 7 × 365
when our automated monitoring systems detect issues
|
|
| Consultative Support | N/A | Included | Included | Included | |
|
Response SLA
For Support Tickets
|
Best effort | 72 hours | 48 hours Prioritized above Developer Plan |
24 hours Prioritized above Business Plan |
|
| Support Channels |
Email GitHub Issues Public Slack Community |
All channels in Free plan |
All channels in Free plan + Phone / Video meetings |
All channels in Free plan + Phone / Video meetings + Private Slack Connect |
|
| Prioritized Feature Requests | N/A | N/A | N/A | Available | |
| SOC2 Report | N/A | N/A | Available | Available | |
| Price | Free | $160.00 every 28 days |
$400.00 every 28 days |
$700.00 every 28 days |
|