|
Prioritized Support
|
|||||
|---|---|---|---|---|---|
| Free | Developer | Business | Enterprise | Enterprise Signature | |
|
Critical Production Support
For clusters with HA enabled
|
4hr Response SLA
24 × 7 × 365
When our automated monitoring detects issues
|
3hr Response SLA
24 × 7 × 365
When our automated monitoring detects issues
|
2hr Response SLA
24 × 7 × 365
When our automated monitoring detects issues
|
30min Response SLA
24 × 7 × 365
When our automated monitoring detects issues
|
30min Response SLA
24 × 7 × 365
When our automated monitoring detects issues
|
| Consultative Support | N/A | Included | Included | Included | Included |
|
Response SLA
For Support Tickets
|
Best effort | 72 hours |
48 hours
Prioritized above Developer Plan
|
24 hours
Prioritized above Business Plan
|
24 hours
Prioritized above Enterprise Plan
|
| Support Channels |
Email GitHub Issues Public Slack Community |
All channels in Free plan |
All channels in Free plan + Phone / Video meetings |
All channels in Free plan + Phone / Video meetings + Private Slack Connect |
All channels in Free plan + Phone / Video meetings + Private Slack Connect |
|
SOC2 Report & HIPAA BAA |
N/A | N/A | Available | Available | Available |
| Payment via Bank Transfer | N/A | N/A | Available | Available | Available |
| Custom Vendor Forms | N/A | N/A | Available | Available | Available |
| Custom Security Questionnaires | N/A | N/A | N/A | Available | Available |
| Prioritized Feature Requests | N/A | N/A | N/A | Available | Available |
| Custom Contracts | N/A | N/A | N/A | N/A | Available |
| Price | Free | $160.00 every 28 days |
$400.00 every 28 days |
$700.00 every 28 days |
$1,900.00 every 28 days |